Shipping policy

At Mitten Made Custom Designs, we carefully process, package, and ship every order to help ensure your DTF transfers and custom products arrive safely and on time.

Processing Time

All custom orders require processing before shipment. Processing times may vary depending on order size, artwork, and current production volume.

Processing time does not include shipping transit time.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location, package size, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive tracking information using the email or contact information provided during checkout.

Please allow some time for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible. We cannot guarantee address changes after an order has already shipped.

Delayed or Lost Packages

Once your package has been accepted by the shipping carrier, delivery times are outside our direct control.

If your package is delayed or appears lost, please check your tracking information and contact the shipping carrier. You may also contact us, and we will do our best to assist.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A short description of the issue

Please keep all original packaging until the issue has been reviewed.

Custom Orders

Please carefully review your artwork, transfer size, quantity, and shipping information before completing your purchase.

If your order is needed for a specific event or deadline, we recommend ordering early to allow enough time for production and shipping.

Contact Us

For questions regarding shipping, tracking, or your order, please contact us:

 

Phone: 248-894-0441
Email: mittenmadellc@gmail.com