Refund policy
At Mitten Made Custom Designs, we want every customer to be satisfied with their order. Because many of our products are custom-made and produced specifically for you, please review our return and refund policy carefully before placing an order.
Custom Products
Due to the personalized nature of our products, custom DTF transfers, gang sheets, custom prints, and personalized items are generally non-returnable and non-refundable unless they arrive damaged, defective, or incorrect due to an error on our part.
Customers are responsible for reviewing all artwork, spelling, sizing, quantities, colors, and order details before completing checkout.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging, if applicable
- A brief description of the issue
Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.
Artwork & Customer Errors
We are not responsible for issues caused by:
- Low-resolution or poor-quality artwork
- Incorrect sizing selected by the customer
- Misspelled text submitted by the customer
- Incorrect colors within submitted artwork
- Wrong quantities ordered
- Incorrect files uploaded
- Improper application or heat-press settings
Please carefully review your artwork and order details before submitting your order.
Color Variations
Colors may appear slightly different between your computer or mobile screen and the final printed product.
Minor color differences are not considered defects and generally do not qualify for a refund or replacement.
Order Changes & Cancellations
Because custom orders may enter production quickly, changes and cancellations are not guaranteed after an order has been placed.
If you need to make a change, please contact us as soon as possible.
Once production has started, the order may no longer be eligible for cancellation or refund.
Returns
Do not send any products back without first contacting us.
If a return is approved, we will provide instructions on how and where to send the item.
Unauthorized returns may not be accepted.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges may be non-refundable, unless the return is due to an error by Mitten Made Custom Designs or otherwise required by applicable law.
Lost or Delayed Packages
Shipping delays or lost packages are handled separately under our Shipping Policy.
Please contact us if you need assistance with a shipment, and we will do our best to help resolve the issue.
Contact Us
If you have questions about a return, refund, replacement, or order issue, please contact us:
Phone: 248-894-0441
Email: mittenmadellc@gmail.com